ALEXANDERS PRESTIGE BEATS 13,500 RIVALS TO RECEIVE NATIONAL RECOGNITION FOR EXCELLENCE
Alexander’s Prestige returned home victorious from the 2022 National AutoTrader Retailer Awards held at 8 Northumberland Avenue in London on the evening of Thursday 13th October 2022, having won the Customer Choice Award.
Andrew North, Co-Founder of Alexander’s Prestige, said: “We work very hard behind the scenes to deliver impeccable customer service.
We are humbled to receive this award in recognition of our ongoing quest for excellence and will proudly add it to the trophy cabinet.
None of this acclaim would be possible without our excellent team and valued customers.”
Hosted by Autotrader’s YouTube director and former TopGear presenter, Rory Reid, the awards mark the first ‘in-person’ Retailer Awards ceremony since 2019 and celebrate those retailers which have demonstrated adaptability, ingenuity and innovation during challenging global pressures and market trends.
Going up against 13,500 other auto retailers from across the country, Alexander’s Prestige not only made it to the group of 48 finalists split across seven different categories, but managed to fend off its category’s rivals, winning the Customer Choice Award by leading with outstanding customer care.
Results were determined via an independent panel of industry experts who examined customer reviews, considering the volume, quality of responses, and overall score left by verified customers, as well as results from the UK’s largest consumer mystery shopping programme among auto retailers.
In undertaking an in-depth analysis of millions of different data points pertaining to each category, AutoTrader can state with certainty that their winners “are among the top 0.1% of AutoTrader’s retailer partners and are rightly considered the best of the best.”
Commenting on the state of the auto industry, AutoTrader’s CEO, Nathan Coe, said: “The automotive market has been a rollercoaster over the last few years, and retailers have had to adapt quickly.
The way people look for their next car, the way they buy it, the way they pay for it, and even the cars they want to buy have all changed.
I have been astounded at how agile and adaptable retailers of all sizes have been in response.”