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08:30 - 18:00

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08:30 - 18:00

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08:30 - 18:00

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08:30 - 18:00

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08:30 - 18:00

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08:30 - 17:00

Sunday

11:00 - 16:00

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Alexander House
Barr Lane Ind Estate
Boroughbridge
North Yorkshire
YO51 9LS
United Kingdom
01423 325800
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Alexanders Prestige Limited t/a Alexanders The Unseen is authorised and regulated by the Financial Conduct Authority, FRN 657434. We are a credit broker not a lender, and can introduce you to a limited number of lenders. We typically receive a fixed commission calculated by reference to the vehicle model or amount you borrow, for introducing you to a lender, but this does not affect the interest charged on the finance agreement, which is set by the lender. Our lenders also provide preferential rates to us for the funding of our vehicle stock and financial support for training and marketing. Alexanders Prestige Limited t/a Alexanders the Unseen receive commission as a proportion of premium paid from its Insurance provider if you decide to enter into an agreement with them. For the sale of general insurance, Alexanders Prestige Ltd t/a Alexanders the Unseen (FRN: 657434) is an Appointed Representative of Automotive Compliance Ltd (FRN 497010), which is authorised and regulated by the Financial Conduct Authority). Automotive Compliance Ltd.’s permissions as a Principal Firm allows Alexanders Prestige Ltd t/a Alexanders the Unseen to act as an agent on behalf of the Insurer for insurance distribution activities only. On 11 January 2024, the Financial Conduct Authority (FCA) announced their intention to review historical motor finance discretionary commission arrangements across the motor finance industry. To allow the FCA adequate time to conduct a full review of discretionary commission arrangement complaints a "pause" period has been implemented. The Pause applies to Discretionary Commission Arrangements (DCA) complaints received between 17 November 2023 and 25 September 2024. The pause means that our final response will not have to be issued until after 4th December 2025. We will however issue you with a prompt acknowledgement upon receipt of your complaint. More information published by the FCA on the scope of the "pause" can be found at https://www.fca.org.uk/consumers/car-finance-complaints.

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